Terms of Service
1. Service
SyncMyGAL synchronizes the Global Address List of the customer's Microsoft 365 tenant into the personal contacts folders of that tenant's users, via Microsoft Graph. The service is provided as-is on a subscription basis, purchased and billed through Microsoft AppSource.
2. Customer responsibilities
- The customer warrants that it is authorized to process its employees' business contact data in this manner and has satisfied any information duties towards them.
- The customer grants and may revoke the required Microsoft Graph permissions at any time; revocation suspends the service without refund of the current period.
- Plan tiers are based on tenant user counts; the provider may request an upgrade if the tenant exceeds the subscribed tier.
3. Availability and support
Target availability is 99.5% monthly, excluding maintenance and causes beyond the provider's control (including Microsoft Graph or AppSource outages and throttling). Support is provided by email with a 2-business-day response target (1 day for Business/Enterprise plans).
4. Data protection
Directory data is processed as described in the Privacy Policy and the Security page. A DPA forms part of the agreement for Business and Enterprise plans on request.
5. Liability
To the maximum extent permitted by law, the provider's total liability is capped at the fees paid in the twelve months preceding the claim. The provider is not liable for indirect damages, loss of profits or loss of data not caused by its gross negligence.
6. Termination
Subscriptions are managed (upgraded, cancelled) through Microsoft AppSource. Upon termination, tenant records and encrypted tokens are deleted within 30 days; contacts already written in the customer's tenant remain the customer's property.
7. Governing law
These terms are governed by French law. Exclusive jurisdiction: the competent courts of Nantes, France, subject to mandatory consumer or local provisions.